Not once did they accept responsibility for giving away tickets to the wrong party. They said NOPE! Too bad!! REALLY? These people treated me like I was trying to scam them. I immediately involved a manager at the Players Club area and 30 mins later I was told SORRY I CANT HELP YOU! What? I said, well you know the seats you gave out, so go check their ID and see for yourself. And they insisted that someone with my ID and players card already got the tickets. (I had already purchased 2 tickets so I invited 2 friends to come.) SURPRISE !! Go to get my tickets and was told I already picked up my tickets? Excuse me. They then said there was no confirmation # for my tickets and that I had to trust them and 2 tickets would be waiting for me on the night of the event. Visited last night to see sebastian maniscalco (who is AMAZING!) But the Epicenter/Casino was a disaster! First,they offered me free tickets a month ago.
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